Items ship out Monday - Friday ONLY
Refunds and Exchanges
Kiana Carn prides herself by offering the highest quality merchandise to meet the needs of her clients. Each item is handmade and inspected by the designer herself. ALL sales are final; ALL items are made to order so we DO NOT issue refunds on any items.
We do NOT offer exchanges for incorrect sizes. We provide a size chart to better assist customers with choosing their correct size. If you need help with choosing your correct size, please contact us. When ordering, please be advised that in some cases minor alterations should be expected, since we are not present to get your exact measurements, in which case this has to be done locally and at your expense. If you need any assistance on how and where to alter your item for the fit you prefer. Contact us.
If you have a problem with an item due to an error on our part, (ex. wrong color, design, size etc) please contact us within 7 days of receiving the item and we will assist you.
Deposits are REQUIRED for a consultation. Once your consultation is complete if you choose to proceed with completion of your item, the remaining balance left to satisfy the 50% of your custom item total is required. You must be paid in full to receive your item. Once your item is complete you have 15 days to fulfill your total balance.
Your deposit is a portion of your balance, once your deposit is placed, your deadline is secure and your materials are ordered soon after, so deposits are non refundable. If you cancel your order after production is started, you lose your deposit along with any payments made.
The color of an item in a picture may not accurately depic the actual color, however you can request a sample.
All items are handmade and made to order by the designer only so please order accordingly. Please note turnaround times below:
Custom Prom: 12 - 16 weeks from the date of booking approval.
Custom Design: 6 - 8 weeks from the date of booking approval.
**For reception dress add an additional 2 weeks
Ready to Wear and Evening Wear Collections: 3 - 4 weeks from date of purchase.
If you need an item sooner, please email us at email@example.com to see if this is possible BEFORE placing your order, as you cannot cancel an order once we have begun the process. If you cancel anytime during the process, you lose your deposit/payments.
Standard shipping is 4-7 business days or an Overnight option is also available upon request. Once the item ships, you will receive a tracking number to track your item. In the rare event that the item is lost or stolen in the shipping process, Kiana Carn is not held responsible.
Cancelled Event for Custom
In the unfortunate event that your event is canceled, you are allowed to forfeit the item and not pay the remaining balance on your item or pay the remaining balance and receive your item. Forfeitures will not receive any previous deposits/payments back. You have 15 days from the date of cancelation to make a decision, after that date. If a decision isn't made by then, the dress becomes property of Kiana Carn and you will no longer be able to receive the item.
We will store custom items no longer than 15 days after you receive confirmation of completion. After the 15 days a fee of $1/ day will accrue. If longer than 30 days, item becomes property of Kiana Carn.